AI platform serving Delta sees $5T market in crypto-ready 'experience'

The customer-experience industry will grow into a $5 trillion market by 2030, and that expansion will drive demand for stablecoins and blockchain-based payment rails rather than pull capital away from crypto, Netomi founder and CEO Puneet Mehta told CoinDesk in an interview.

Netomi is an agentic customer-experience platform for enterprises including Delta Air Lines, MetLife and Paramount; it raised $110 million in April from Accenture Ventures, Adobe Ventures and WndrCo.

Mehta, a former engineer and data scientist at IBM, JPMorgan, Citi and Merrill Lynch, said companies currently spend roughly $500 billion a year on customer-experience knowledge work, and he expects that to grow tenfold as AI moves beyond support into sales, conversion and upselling. He argued AI and crypto are complementary, not competing for capital.